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ISO/IEC 42001:2023 is an international standard that specifies requirements for establishing, implementing, maintaining and continually improving an Artificial Intelligence Management System (AIMS) within organizations. It is designed for entities that provide or use products or services based on artificial intelligence, ensuring the responsible development and use of AI systems. For organizations, it sets out a structured way to manage the risks and opportunities associated with AI, balancing innovation with governance. ISO/IEC 42001:2023 plays a key role in improving the security of artificial intelligence (AI) systems. By establishing comprehensive guidelines and requirements, it significantly contributes to creating safer AI environments and implementing strong security measures.

ISO 27701 is an international standard that defines requirements for managing information privacy and protecting personal data. It builds on ISO 27001 (Information Security Management) and provides guidelines for implementing a Privacy Information Management System (PIMS). ISO 27701 helps organizations conduct ongoing risk analysis and reduce risks related to the collection, maintenance, and processing of personal data, while also ensuring compliance with legal and regulatory privacy requirements. The standard demonstrates to customers, external stakeholders, and internal stakeholders that effective systems are in place to support compliance with GDPR and other privacy-related laws.

ISO 18295 is the first international standard that defines the quality of contact centers (call centers) and the management of customer requests, including how customer care is delivered through various communication channels. The service provided by a call or contact center plays a decisive role in maintaining quality dialogue with customers and must meet strict requirements. The standard outlines the commitment and professionalism of service processes, operational parameters, and ensures that incoming customer requests are appropriately responded to and processed.