INTERCERT’s policy is to meet customer requirements through the realization of management systems certification services, with a high level of: PROFESSIONALISM in access and communication QUALITY in conducting the audits

Handling complaints and grievances

SUBJECT AND PURPOSE This document outlines the procedure for handling complaints and appeals, which may come from employees, organizations (customers), INTERCERT, or representatives of third parties. The aim of this

Impartiality policy

PARTICIPATION POLICY The certification body Intercert respects the principle of impartiality in the performance of its activities in the certification process and will not allow commercial, financial or any pressure