INTERCERT Documents

INTRODUCTION INTERCERT DOOEL SKOPJE (hereinafter INTERCERT) is a certification body that performs certification of the quality management system for the relevant codes for which accreditation

INTERCERT’s policy is to meet customer requirements through the realization of management systems certification services, with a high level of: PROFESSIONALISM in access and communication

SUBJECT AND PURPOSE This document outlines the procedure for handling complaints and appeals, which may come from employees, organizations (customers), INTERCERT, or representatives of third

INTRODUCTION This Rulebook is applied together with the PR 9-1 Rulebook on certification and supervision of management systems. ABBREVIATIONS AND DEFINITIONS Multi-branch organization – a

PARTICIPATION POLICY The certification body Intercert respects the principle of impartiality in the performance of its activities in the certification process and will not allow