ISO 17100 – Translation Services Management Systems

ISO 17100

ISO 17100 is an international standard that provides the framework and the requirements that need to be met by a Translation Services Provider (TSP). The ISO 17100 specifies the necessary steps which ensure that the translation service meets the requirements and expectations of a particular client. Obtaining an ISO 17100 Certification can strengthen the business performance of your organization and help in the delivery of quality translation service.

Main Advantages of ISO 17100 Certification

Since the ISO 17100 Certification is internationally recognized, obtaining it means putting your organization in an advantageous position. Namely, this standard establishes the requirements of all concepts of the translation process that directly affect the quality of the services you provide. That means that the ISO 17100 enhances the grade of your translation processes, technical resources, and translator qualifications.

The ISO 17100 Certification is suitable for all organizations and companies that are in need of a translation services management system. After you get certified, your organization or company obtains the following advantages:

  • Increasing customer loyalty and customer confidence in the translation abilities of your organization,
  • Greater rate in achieving prospective clients,
  • Establishing customer satisfaction by obtaining feedback from the same,
  • Training translators and establishing core translation processes,
  • Managing employees in using technology effectively,
  • Ensuring translation services that meet all regulations and legislation.

What is ISO 17100?

The ISO 17100 is a standard that ensures that all translation processes and aspects are done according to internationally specified requirements. It demonstrates that a particular organization or company works in compliance with all international requirements expected by a Translation Services Provider (TPS). It includes relevant industry codes, best-practice guides, and legislation.

Obtaining an ISO 17100 helps a particular company in improving the quality of translation it provides and enhances the business performance. In addition, it ensures that the translation services will meet customers’ expectations and gain customer loyalty.

The ISO 17100 includes several main aspects that an organization integrates into its services once certification is obtained:

  • Ensuring that the translators that provide the services have particular qualifications and are competent to perform the translation task,
  • Determining project feasibility,
  • Entering into agreements and preparing quotations,
  • Ensuring compliance with an agreement until the end of the project,
  • Assessing customers’ feedback and satisfaction with the provided services.

Benefits of Getting ISO 17100 Certification

The ISO 17100 Certification unlocks a lot of benefits for organizations while ensuring that the provided services comply with international regulations and legislation. Each organization that obtains the ISO 17100 can provide high-quality translation services, and gain access to practices that are necessary for improving the business performance within the organization.

Once you get certified in ISO 17100, your organization is enabled to use the following benefits:

  • Proof that the organization can provide consistent and reliable service,
  • Increased profit potential,
  • Engagement and motivation of the employees of the organization,
  • Improved communications through improved interaction with customers,
  • Increased customer loyalty,
  • Gaining a competitor advantage,
  • Establishing translator quality.

How to Become ISO 17100 Certified?

In order to obtain an ISO 17100 Certification, a company or organization must implement a translation services management system (TSMS). The achievement of this certification is implemented through a comprehensive assessment that is done in multiple stages.

The ISO auditors need to determine that your organization has successfully implemented the translation services management system while complying with all ISO requirements. Once your organization gets certified, you can use the ISO 17100 Certification in marketing and promotional materials.

Start Your Journey To ISO 17100 Certification

To start your journey to ISO 17100 Certification, you can contact us for a free quote. We will deliver a quote that is specifically made to meet your requirements, and we support various ISO standards.


What industries implement ISO 17100?

Since the ISO 17100 Certification is suitable for any kind of organization, a major number of companies and organizations are getting certification in ISO 17100. By getting certified, organizations want to show to their customers that they are responsible and that they work following all given practices. This certification means that the ISO 17100 is eligible to ensure that a particular company can deliver high-quality translation services while meeting customers’ expectations and performing in compliance with all international regulations.

How long does the ISO 17100 Certification last?

The ISO 17100 Certification lasts for three years, and it is regularly checked and audited every year to ensure that your organization is compliant with all regulations. Once the three years have passed, you will be required to do a recertification.

How do I implement ISO 17100?

ISO 17100 is a framework that includes the details and the requirements of the translation services management system. The TSMS can be implemented by using an independent ISO expert or ISO consultant that will support you throughout the whole process.

The implementation of the TSM system includes determining organizational goals, establishing translation requirements, and assessing customer satisfaction that will be monitored through the operations of your organization.

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